User Support Staff
PC and User Peripheral Service
Network Support Service
It is the mandate of ICT Center to ensure that the necessary ICT infrastructure is developed and extended to all campuses where the university has a presence. To accomplish this mandate, the center through the user support section receives the requests, conducts site surveys, prepares necessary technical specifications, and determines the scope of such projects and implements as required.
In line with this mandate, the section largely deals with:-
ICT User Training Service
Most functional processes of the university are computerized. In order to ensure proper utilization and exploitation of the available information systems, training is necessary to ensure maximum and efficient exploitation of such resources. Well-trained users reduce the necessity of frequent support as they make better and proper use of available ICT resources. It is mandatory for all University staff and students to acquire basic ICT skills. To this end, the user support section deals with:
ICT Preventive & Maintenance Services
In liaison with ICT Hardware Maintenance unit, User support section ensures that all ICT related equipment are working reliably as expected. This is done to ensure that ICT equipment is well maintained and repaired in good time. User support section provides, first level support to resolve any problem or escalates to base station if the problem is not resolved. Issues related to warranty or those that require more specialized skills are escalated to the ICT maintenance unit. The supportable categories of equipment include desktop computers, laptops, printers, scanners, LCD projectors and network equipment.
More specifically, the following services are provided:
a) General Preventive & maintenance service
b) Students Information
JKML Building, Lower Ground Floor, next to the Photography
8.00am - 5.00pm on Weekdays
firstname.lastname@example.org, VOIP 3016, Ext 28307